Latest Whitepapers

Financial institutions have accumulated large quantities of valuable data and metadata, but the levels...

PeppaCRM supplies sales and marketing automation software to Enterprise businesses. Its software-as-a-service...

The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

If you're spending money on a payroll service provider, you shouldn't have to waste time worrying about...

Leeds-based Pharmacy2U Ltd was the first dedicated internet and mail order pharmacy in the country, and...

According to a recent report from BARC, 45% of organisations see integrating their planning and budgeting...

Businesses today are under increasing pressure to improve quality, reduce waste and deliver goods faster. With...

Changes are afoot in the ITSM space. Businesses are contending with new ways of selling products and...

Migration to the cloud is not merely a journey, it's a major step toward business transformation—and...

In 2020, the world experienced rapid change in a very short period of time. Delivery methods and channel...

With Millennials expected to account for 75% of the workforce by 20301, it's critical that distributors...

You already know that Salesforce is the world's leading customer relationship management solution. But...

The pressure on companies to accelerate their processes to keep pace with the increasing speed of business...

ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...